- What services are currently offered by Level Up Your Voice?
- We are currently offering a mix of medical speech therapy and non-medical vocal coaching services, including the following:
-Gender-affirming voice modification
-Executive functioning coaching for Neurodiverse individuals
-Neurodiversity-affirming social pragmatic therapy
-Accent modification
-Public speaking/audience engagement coaching
-Voice acting training/coaching
-Holistic stuttering management and interventions
-Voice therapy for neurodegenerative conditions
-Speech/language therapy for traumatic brain injuries, including augmentative and alternative communication modalities
If you are interested in working with us but do not see your functional area of need listed above, please explain in your intake form and we will reach out for further discussion to see if we would be a good fit for your needs.
- We are currently offering a mix of medical speech therapy and non-medical vocal coaching services, including the following:
- What ages do you serve?
- We serve adolescents (~age 13) thru adulthood, including geriatric (65+)
- What training/expertise/background do you bring to clients?
- We offer our expertise and training as a fully-licensed and ASHA-certified (Certificate of Clinical Competency) practice of speech-language pathology, including masters degree education with direct experience in the following specialized programs:
-Estill Voice Training
-Lee Silverman Voice Treatment (LSVT) LOUD program
-Expiratory Muscle Strength Training
We also incorporate multiple years of experience in student instruction of improv comedy, competitive and non-competitive public speaking, and formal tutoring in language arts and phonetics at the collegiate level.
- We offer our expertise and training as a fully-licensed and ASHA-certified (Certificate of Clinical Competency) practice of speech-language pathology, including masters degree education with direct experience in the following specialized programs:
- Do you offer diagnostic evaluations?
- At this time, we are not currently offering formal diagnostic evaluations. An informal diagnostic assessment will be conducted for every client upon initiation of services. We are hoping to begin providing formal diagnostic services in the near future, check back for updates.
- What is the difference between therapy and coaching?
- In the context of speech-language pathology services, ‘therapy’ is considered medically-necessary treatment while ‘coaching’ is considered a non-medical, voluntary service and expense. Depending on client needs and coverage, services rendered may or may not be deemed medically-necessary by coverage providers. We will work with you to help determine if your services are appropriate to qualify under medical necessity and how to best serve your needs.
- Do you take insurance? HSAs/FSAs? Sliding scale?
- We do not currently take insurance at this time, although we are happy to provide a superbill for qualifying patients that you may submit to your insurance provider. We do take HSA/FSA funds for qualifying patients. We do offer sliding scale therapy for select/qualifying clients, please inquire on your intake form and during our initial session. As of this time, our current rates are as follows. Please check back for updates, as we are striving to expand services including obtaining credentials with Medicare and Medicaid.
- When is payment due?
- Payment is due prior to the start of each session. Please see our rates page for additional details.
- What is your cancellation/reschedule policy?
- Full refunds are offered to cancellations completed at least 24 hours in advanced. 50% refunds are offered to cancellations completed day-of but at least 30 min prior to session. No refund is offered to no-call no-shows or within 30 min of session, unless proven medical emergency or other extenuating circumstances. Sessions can be rescheduled without penalty up to 2 hours prior to anticipated session time.
- Where are you based?
- For physical appointments and mailing, we are currently located in Wilmington, DE.
- For which settings/modalities is therapy/coaching available?
- We offer both telehealth via videoconferencing and in-person visits in the greater Philadelphia area depending on your needs. Medically-necessary therapy may have coverage requirements that require use of one modality over another; these details can be discussed in detail on a case-by-case basis. For all other coaching services, please inform us of any preferences on either your intake form or during the initial session.
- For qualifying therapy patients, in which states are you licensed to practice?
- We are currently licensed in Delaware and Pennsylvania for qualifying medical-need therapy patients.
- Do I need to reside in DE or PA to utilize non-therapy/voluntary coaching services?
- No! Due to the nature of insurance and legal regulations at both state and federal levels, qualifying medical coverage of services is subject to stricter regulations. For non-medical services, we are open to any and all persons regardless of geographic location (including international clients).